Legal
Privacy Policy
Last updated: January 1, 2024
Hey there! At Pete The Plumber NY, we value your privacy as much as we value quality Plumbing. This policy explains how we collect, use, and protect your personal information when you visit petetheplumberny.com or use our services. We're committed to transparent practices that respect your data.
Information We Collect
We collect information you provide directly, like your name, address, phone number, and email when requesting services or quotes. During service calls, we document Plumbing system details and repair history. Our website automatically collects technical data including IP address, browser type, and pages visited to improve your experience.
How We Use Your Information
Your information helps us schedule appointments, provide accurate estimates, perform Plumbing services, and communicate about your projects. We use it to send service reminders, safety tips, and company updates if you opt in. Anonymous data helps us analyze website performance and service trends to enhance what we offer our community.
Information Sharing
We don't sell your personal data. We share information only as necessary with employees involved in your service, payment processors for transactions, and trusted partners like manufacturers for warranty registration. We may disclose information if required by law or to protect rights and safety, but we'll notify you when legally permitted.
Data Security
We implement reasonable security measures including encrypted transmissions, secure servers, and access controls. Physical records are stored in locked cabinets. While no system is completely secure, we regularly review and update our practices. Employees receive privacy training and access only the information needed for their specific Plumbing service roles.
Your Choices
You can opt out of marketing communications anytime using the unsubscribe link in emails or by calling us. You may request access to your personal data we hold, ask for corrections to inaccurate information, or request deletion where permissible. Contact [email protected] with privacy questions—we respond within 30 days.
Cookies and Tracking
Our website uses cookies to remember your preferences and improve navigation. These small files don't collect personal identification. You can disable cookies in your browser settings, though some site features may not function optimally. We don't use cookies for third-party advertising or cross-site tracking of your Plumbing service inquiries.
Children's Privacy
Our services and website aren't directed at children under 13. We don't knowingly collect personal information from children. If you believe a child has provided us with information, please contact us immediately so we can delete it. Our Plumbing business focuses on serving homeowners and property managers directly.
Policy Updates
We may update this policy periodically to reflect changes in our practices or legal requirements. We'll post the revised version on our website with an updated effective date. For significant changes, we may provide additional notice through email or website announcements. Continued use of our services constitutes acceptance of updates.